Job Title:              Tech Support Analyst / Tech Support Engineer / Sr. Tech Support Engineer

Location:              CHN - Dalian, China
Full/Part Time:              Full-Time
Regular/Temporary:          Regular


Company Overview
Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically – enabling confidence wherever information is used or stored.

Department Overview
Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce internal IT costs. Our Support organization is dedicated to resolving issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction.


Qualifications:
•    Fluency in Japanese, both verbal and written communication skills (1st grade of Japanese Language Proficiency Test is required) is mandatory required.
•    Strong telephone presence
•    Excellent customer service skills and a team focus.
•    Fundamental knowledge of LAN, WAN, internetworking technologies, TCP/IP, SQL, and DNS.
•    Fundamental understanding or exposure to SMTP, HTTP and other major internet protocols.
•    Understanding of Microsoft Windows environments is desired.
•    In addition, experience and knowledge  in one or more of the following is highly desirable
o    Experience with UNIX/Linux/ Solaris/AIX and mobile platform environments is a definite plus.  
o    Understanding of Microsoft Exchange Server environment. Strong experiences of building and managing of Exchange servers is preferred.
o    Understanding of Lotus Domino Server environment. Strong experiences of building and managing of Domino servers is preferred.
o    System Administration / Windows administration
•    Fundamental knowledge of computer security and viruses for Server or Client is preferred.
•    Fundamental knowledge of spaming is preferred.
•    Strong troubleshooting, follow through, interpersonal, verbal and written skills.
•    Three to five year Technical Degree or equivalent experience.
•    Over two year of technical support experience is preferred. Any exposure or experience of having worked with Japanese customer is highly desirable

Success factors include: communication, customer focus, influence and persuasion, commitment to task, policies/processes/procedures and team work.


Responsibilities:
•    Provide remote technical support to corporate customers for Symantec Enterprise Antivirus and other Enterprise grade security products.
•    Work on various projects such as knowledge base creation, writing technical documentation, training and knowledge sharing with other employees, conducting research on customer problems, and other relevant duties.
•    Work on various projects such as writing technical notes product documentation, and training of other employees, conducting research on customer problems, and other related duties.
简历可发至：palmer_lu@
工作地点：大连