【思博伦招聘】技术支持工程师 --深圳
Major Responsibilities: As member of our Support Services team provide customers and end users with product and technical support by performing the following duties:
·Respond incoming Service Requests from customers, Sales Engineers and Sales team via telephone, online networks and email.
·Diagnose, troubleshoot and debug Spirent and third party computer networking equipment.
·Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
·Advises management on product development issues arising from product problems identified through technical support calls with customers.
·Handles customer problems that appear to arise from the use of the product.
·Completes and maintains records of customer issues, product defect, etc, using Spirent’s CRM tools (Siebel).
·Occasional on-site training, Installation and support for Spirent customers
·Other duties as assigned / required
·Deliver code or test cases on time as required and provide necessary on-site debugging;
·Analyze test automation code issues and resolve the issues.
Job Requirement:
·Bachelor's degree or above in telecommunications, engineering or computer science; must have minimum 6+ year’s related experience.
·An established expertise in some of the following protocols and their extensions, but not limited to: TCP/IP, OSPF, BGP, VPLS, LDP, RSVP, IS-IS, RIP, MPLS, Multi-protocol BGP, IPv4/IPv6 for all protocols, IGMP, PPP, DHCP.
·Have in-depth understanding of some of following networking concepts, Ethernet, VoIP, PIM, VLAN, QoS, Triple Play
·Should have hands on Experience on Network Elements like Routers and Switches
·Some application protocol such as TCP, HTTP, FTP, SIP, RTP/RTSP.
·Network Security protocol such as IPSEC,SSL, DDOS experience is plus
·Programing and troubleshooting ability to use Tcl, Ruby or the other languages.
·Customer oriented, ability to work with customers in a professional manner
·Formal training and certification in networking concepts such as Cisco or Spirent certification a plus
·Experience using Spirent Communications test equipment a plus
·Must be able to work in a fast paced environment and effectively manage multiple priorities
·CCNP or CCIE is one big plus
·Fluent written and excellent verbal English skills are required
·Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company
·Diverse problem solving requires evaluating best practices – both for high customer satisfaction and higher process efficiency within team.
·Ability to work with little supervision on routine daily workload and projects, setting action plans and timelines independently, with communication on progress to management as required.
If you want to apply this position, please send your resume to china.hr@
思博伦通信在中国的北京、上海、广州设立了代表处，主要为中国的电信运营商、通信设备制造商、研究开发机构和评测实验室提供技术领先的通信测试技术和相关设备。并于 2004 年建立了研发中心。
思博伦通信的测试产品和技术服务覆盖了电信网络的各个领域，包括：话音通信、数据网络、接入网络、光纤通信、移动通信和卫星通信。思博伦通信的技术人员能够根据中国客户的实际需要提供最佳的产品解决方案。
思博伦通信注重员工发展，为员工提供有意义、有挑战的工作；通过有效的沟通和有竞争力的奖励，帮助员工提高对工作的满意度，并荣获了财富杂志评选的2009年中国最适宜工作的公司称号。
