Who We Are………

SAP Active Global Support provides world class support, which includes customized expert services and global specialists that unlock the full potential of SAP software by continually minimizing technical risks and optimizing business process and technical setup.

In 2004, SAP established a Center of Expertise in China (CoE China) which is now playing an important role within SAP AGS and has since become the fastest growing location globally.
With our global delivery model, CoE China is supporting our top global customers in Asia Pacific, Europe, U.S. and Latin America.

Driven by the increasing importance of the Chinese Market where huge companies undertake very large and comprehensive implementation projects, CoE China will strengthen the focus on the top accounts in China to write another Chinese success story of achieving excellent business results for their customers, which has been already highly recognized by other leading top accounts worldwide.

SAP全球支持集团（Active Global Support, AGS）为全球使用SAP产品的客户提供各种主动式的支持服务，其宗旨是保护客户在SAP产品上的投资并且为其业务持续增长提供保障。SAP全球支持集团下属的中国专家中心（CoE China）成立于2004年。从那时起，中国专家中心在SAP全球支持集团中发挥着日益重要的作用，如今已成为其全球发展最迅速的一个分支。通过专业的服务，我们致力于帮助客户从技术层面提升系统架构的技术质量以及从业务层面调整现有的SAP解决方案以适应瞬息万变的市场需求。除了本土及亚太市场，基于全球化的服务提供模式，中国专家中心还能够为分布在亚太、欧洲、美国、拉美等区域的SAP重要客户提供支持。在过去的几年里，我们取得了卓越的成绩并获得了客户的高度评价。在以后的工作中，我们将更多的把关注点和部分工作重心转移到对国内客户的支持服务中以适应日益增长的客户需求。
Why SAP AGS CoE……

Working with SAP AGS as a support consultant, you have great opportunities to:
•    Work together with our technical experts globally to serve our customers in China and worldwide;
•    Have the exposure to our top 100 China customers and Fortune 500 customers worldwide;
•    Be provided with a full training program (lasts for 3-5 months) to get knowledge about our major products and service delivery skills;
•    Demonstrate and sharpen your skills in technical issue resolution, system performance optimization and customer engagement;
•    Gain access to different career paths such as senior technical support consultant, technical quality manager or de-escalation architect among others.

作为AGS CoE China的一员，您将有机会：
•    与AGS全球的优秀员工和技术骨干一起协同工作；
•    直接接触中国百强企业以及世界500强企业；
•    接受全方位的SAP产品知识和客户服务相关的技能培训（3-5个月）；
•    在工作的过程中提升技术故障的解决能力，系统性能调优能力以及客户管理和服务理念；
•    实现最适合您的职业发展方向，例如高级技术支持顾问、客户经理以及危机处理专家。


Your value in CoE………
As a Support Specialist in CoE you can realize the value of SAP expertise and elevated support in all phases of a solution life cycle:

•    During implementation, customers benefit from technical risk mitigation, optimization, and enhanced operations, which ensure a smooth transition to the operations phase of their solutions.
•    During operations, customers benefit from applying best practices and SAP standards for solution operations to reduce the cost of operation and improve end-user satisfaction by improving quality and efficiency.
•    During upgrades and migrations, customers benefit from customer-specific strategies that lead to decreased cost of ownership, increased return on investment, and an enhanced ability to adapt to changing business needs.
•    During all phases of the application life cycle, customers benefit from both on-site and back-office professional expertise focused on identifying and proactively addressing top issues, whether they involve implementation, upgrade, or ongoing solution operations.

我们工作的主要内容是通过现场或者远程的方式，为客户提供主动式的支持服务：
•    与客户访谈，发现其SAP系统实施和运维中的风险和问题，并给出我们专业的改进建议；
•    检查和优化客户系统，并给出优化的具体方案；
•    为客户提供知识传递，帮助其提升SAP产品的运维水平。


For that we have to
•    Continuously learn about new developments and trends in software and hardware utilized by our customers to run the largest projects and world class businesses.
•    Understand our customers’ core businesses in the context of their industries
•    Collect lessons learned and experiences from various cases. Develop guidelines or best practices for SAP customers globally.

为了开展上述工作，我们必须
•    不断学习全球最先进的软硬件技术；
•    分析不同行业SAP客户的核心业务流程、运维模式；
•    总结各类经验教训，并发展出指导广大SAP客户的知识库或最佳实践。



You have what it takes, if you…
•    Have analytical skills to understand customers’ businesses and have interest in tackling new challenges;
•    Are technically savvy and enjoy up skilling yourself on world leading technologies and business software as part of your day to day job;
•    Are keen in engaging with people around the world and are ready to learn something new each day;
•    Enjoy taking responsibility for customer issues and follow up with parties in and outside of SAP.

我们需要具备以下特质的人才：
•    有较强分析能力来理解客户的需求，并乐于应对新的挑战；
•    乐于学习市场上最新的软硬件技术，提高自己的技术水平；
•    热衷于与全球的技术骨干交流，并乐于吸收新知识；
•    能够同SAP内外不同团队协作，跟踪解决客户的问题。


职位描述
EXPECTATIONS AND TASKS
•    Support local and international key accounts during implementation of mission critical projects by delivering onsite and/or remote services, e.g., risk assessments, technical and functional business process improvement, and empowerment.
•    Manage critical customer situations.
•    Participate in onsite and remote service delivery for customers in Asia Pacific, Europe, U.S. and Latin America.
•    Optimize SAP solutions through continuous improvements over a product’s lifecycle.
•    Deliver knowledge transfer sessions to SAP employees and customers.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
•    Bachelor degree or above in Mathematics, Physics, Chemistry and Engineering and IT.
•    Able to communicate in English.
•    Good presentation and communication skills in both Chinese and English.
•    Programming skills in one for the following languages: Java, C, C#, C++, ABAP. Alternatively you can demonstrate strong abilities in fast learning.
•    Detail-oriented, excellent analytical skills and effective problem solving skills.
•    Strong and convincing personality for interaction with customers.
•    A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment.
•    Being able to work under pressure, in critical situations and under tight deadlines.
•    Enjoying working in a diverse cultural environment; open minded and culturally sensitive.

WORK EXPERIENCE
We consider both:
•     Fresh graduate
•     1~ 5 years working experience


To apply for the Support Consultant – Center of Expertise, Please Send your resumes to Xueyun.yao@ and highlight where you get this hiring information. Thanks!